NAB Wage Remediation: How to Check If You May Be Affected (13 November 2026)

Verified and updated: 13 November 2026, 1:10 a.m. UTC (12:10 p.m. AEDT).

NAB has entered an Enforceable Undertaking with the Fair Work Ombudsman (FWO) after a payroll review identified underpayments affecting 65,999 current and former employees. The FWO says the bank is completing payments of $127 million, plus $34 million in interest and $8 million in superannuation. NAB says it will contact people affected by payroll errors, and its remediation program remains ongoing.

If you worked for NAB at any time from 1 October 2012, check that your contact details are current and use NAB’s official payroll support channel if you have questions. The findings cover a broad range of roles and employment types; working at NAB during the period alone does not establish that you are owed a payment.

Destaques

• The FWO says 65,999 current and former NAB employees were affected by underpayments.
• Issues included wages, overtime, allowances, leave, termination payments and superannuation.
• NAB says it will notify affected people and provides a payroll remediation email and dedicated support line.
• People NAB could not locate may be able to check Australia’s unclaimed money search.

Who may be affected by NAB wage remediation?

The FWO’s 12 November update says the underpayments occurred between 2012 and 2026 and affected casual, part-time and full-time staff across Australia. It lists roles in personal and business banking, customer and business support, quality assurance, risk analysis, credit assessment, lending, digital and product teams, branches, business management and project work.

The review identified problems involving ordinary wages, penalty rates, shift loadings, overtime, meal and standby allowances, termination payments, annual, personal and long-service leave, and superannuation. Some individual back-payments were below $5, while others exceeded $87,000; the FWO reported an average of about $1,934, including interest and superannuation. These figures describe the overall remediation and do not predict an individual outcome.

How can former NAB employees check whether they may be affected?

1. Update your contact details through NAB’s Former Colleague Support Portal. NAB says former colleagues who may be owed an additional payment will be contacted by Deloitte and invited to register. If your details have changed, use the portal’s “Sign Up” option so NAB can reach you if you are eligible.
2. Ask NAB directly if you are unsure. The bank’s payroll support page lists 1800 318 482, Monday to Friday, 9 a.m. to 5 p.m. AEST/AEDT. NAB’s announcement also gives Payroll.Remediation@nab.com.au for questions about the review and undertaking.
3. Gather whatever records you still have. Old payslips, rosters, timesheets, employment dates, role details and bank statements may help you explain your circumstances. You do not need to calculate a likely payment before contacting NAB.
4. Check unclaimed money if NAB could not find you. The FWO says entitlements for workers NAB is unable to locate will be paid to the Commonwealth’s unclaimed monies account, which can be searched through the Fair Work unclaimed wages search.

Use contact details from NAB’s official website rather than links in unexpected messages. Do not send identity documents or banking details in response to an unsolicited email or text; verify the request through NAB’s published payroll support page first.

Why did NAB make remediation payments?

The FWO says NAB first self-reported underpayments in late 2019 after identifying problems applying an enterprise agreement. Its wider review found compliance issues dating back to 2012. The regulator identified shortcomings in governance, record-keeping, legacy payroll technology and specialist payroll capability, as well as failures to reconcile pay and capture time and attendance accurately.

NAB’s undertaking includes completing the payroll review, implementing a new payroll platform and time-recording process, independent audits and stronger board reporting. These are commitments about future compliance; they do not confirm whether any particular worker will receive a further payment. The FWO says the large majority of identified underpayments have already been rectified, while NAB describes its review as ongoing.

What should you do if you think your payment is missing?

Contact NAB through the official payroll support route and ask it to check your employment record and remediation status. Include relevant employment dates and roles, but share sensitive information only through a channel you have independently verified. Keep a record of your enquiry and any response. If you cannot resolve the issue or want general workplace advice, the FWO’s Infoline is 13 13 94.

These steps are a way to check your position, not a guarantee of eligibility or payment. The FWO and NAB are the primary sources for the latest program information: FWO’s 12 November 2026 announcement and NAB payroll support for current and former staff.

Frequently asked questions

Does every former NAB employee qualify for a payment?

No. The review covered many staff and types of entitlements, but only people whose pay or benefits were affected are eligible for remediation.

How do I update my details with NAB?

Use the “Sign Up” option on NAB’s Former Colleague Support Portal if your contact details have changed since you worked there.

Where can I look for money if NAB cannot locate me?

Search the Fair Work Ombudsman’s unclaimed wages service, which can list entitlements transferred to the Commonwealth’s unclaimed monies account.