NEWDERY Power Bank Recall in Canada: Check Model ZHX-PB22 (Nov. 7, 2026)

Information checked: November 7, 2026 at 7:06 AM in Toronto, EST (UTC−05:00); 12:06 UTC on November 7, 2026. Health Canada’s recall notice was published and last updated on November 5, 2026.

Canadian owners of NEWDERY power bank model ZHX-PB22 should stop using and charging it immediately. Health Canada recalled the product on November 5, 2026, because its lithium-ion battery can explode or ignite, potentially causing a fire or burns. The agency says 962 units were sold in Canada through Amazon.ca from June through November 2024. It also says affected buyers have been refunded through Amazon.ca, and directs anyone who believes a refund is missing to NEWDERY. The recall applies to a specifically identified model, not automatically to every product sold under the brand.

There were no reports of incidents or injuries in Canada as of October 30, 2026, according to the company information in the Canadian recall notice. That cutoff date does not establish the absence of subsequent reports, and an apparently undamaged unit is still subject to the stop-use instruction if its model matches.

Destaques

• Recalled model: NEWDERY ZHX-PB22, with a clear front shell, black interior, two yellow cables, and the model number printed on the back.
• Canadian sales: 962 affected units reported sold on Amazon.ca, from June through November 2024.
• Immediate action: Stop using and charging the power bank; do not give it away, sell it, or place it in household trash.
• Refund status: Health Canada says affected purchasers have been refunded through Amazon.ca. Contact NEWDERY if your refund is missing or unclear.

Which NEWDERY power bank is recalled in Canada?

The most important identifier is the exact model number: ZHX-PB22. Health Canada describes the recalled unit as a power bank with a clear plastic front that exposes its black interior, two yellow cables connected to a black outer shell, “NEWDERY” engraved on the front, and “ZHX-PB22” printed on the back. Check those features against the photos on the Health Canada’s NEWDERY power bank recall notice; the illustration in this article is not the recalled product.

The historical sale period helps you find a purchase record, but the model number should drive your safety decision. If you acquired a matching unit as a gift, bought it secondhand, or cannot remember when it was purchased, do not assume it is safe simply because you cannot find an Amazon.ca order. Stop using a matching unit and contact the company if you need to confirm its status.

How can you check whether your power bank is affected?

1. Disconnect it safely if it is cool, intact, and not showing signs of failure. Stop charging or powering other devices. If it is smoking, very hot, hissing, or visibly failing, avoid handling it, move away and contact emergency services as appropriate.
2. Read the back label without opening the case. Look for the exact model code ZHX-PB22. Do not puncture, peel apart, dismantle, or test the battery to verify it.
3. Compare its physical features with Health Canada’s official photographs. Confirm the front engraving, black-and-clear housing and two yellow integrated cables.
4. Check your Amazon.ca order history and refund activity. Search orders from June to November 2024, while recognizing that someone else may have purchased the unit or transferred it to you.
5. Ask NEWDERY when identification or refund status is uncertain. Supply the model number and purchase details you can document, but do not continue using the battery while waiting for a reply.

A resemblance alone is not sufficient proof that another model is covered. Conversely, a lack of visible swelling or scorching is not proof that model ZHX-PB22 is safe. The official identifier takes priority over the unit's current appearance.

Why was model ZHX-PB22 recalled, and has anyone been hurt in Canada?

Health Canada identifies a risk that the power bank’s lithium-ion battery can ignite or explode, presenting fire and burn hazards. The Canadian notice says the company had received no reports of incidents or injuries in Canada as of October 30, 2026. It does not provide a publicly confirmed technical root-cause analysis in the notice, so assigning the failure to a particular component, charging habit, or production batch would be speculation.

A separate U.S. Consumer Product Safety Commission recall, dated September 24, 2026, reports incidents involving the product in the United States. Those U.S. reports must not be described as Canadian incidents. The distinction matters because the two countries also publish different refund instructions, even though the recalled model identifier is the same.

What should Canadian buyers do about a refund?

According to the Canadian recall notice, affected purchasers have been refunded through Amazon.ca. If you purchased the product there, check your Amazon.ca order details, messages, original payment method and any refund confirmation. Depending on the payment method, a posted credit may appear separately from a recall notification. The recall does not guarantee that every owner can independently verify a refund from a current Amazon account—for example, a gift recipient may have no purchase record.

If you have questions or believe you did not receive the refund, Health Canada directs you to NEWDERY:

• Phone: 1-888-256-6673, Monday through Friday, 11 a.m. to 7 p.m. Eastern Time. On November 7, 2026, Toronto is on Eastern Standard Time (EST, UTC−05:00); Eastern Time follows daylight saving time in the summer.
• Email: support@newdery.com
• Company information: NEWDERY recall information

When contacting the company, mention that you are in Canada and refer to Health Canada recall RA-82889. Do not automatically apply the U.S. recall's photo, marking or refund submission requirements to an Amazon.ca purchase: the Canadian notice says refunds have already been issued and points consumers with questions to NEWDERY. If the company asks you to dispose of or ship a battery, confirm a safe, locally compliant method before acting.

How should you store and dispose of a recalled lithium-ion power bank?

Stop charging the device and keep it away from children, heat, direct sunlight and combustible materials while arranging safe disposal. Do not puncture or dismantle it, and do not deliberately drain it by connecting it to another device. If you notice heat, swelling, smoke, an unusual odor or a hissing sound, do not handle the power bank or move it through an occupied area; keep people away and seek emergency assistance if there is an immediate hazard.

Do not put a recalled lithium-ion battery in household garbage, curbside recycling, or an ordinary battery collection box. Health Canada advises checking with your municipality about safe lithium-ion battery disposal. Health Canada’s lithium-ion battery safety guidance explains general storage and handling precautions. Call2Recycle Canada’s guidance for recalled batteries notes that recalled batteries require special handling and that appropriate collection arrangements may differ from normal battery drop-offs.

Before traveling to a depot, call your municipal hazardous-waste program or a qualified battery collection service to ask whether it accepts recalled lithium-ion power banks, how the device must be packaged, and whether any transport restrictions apply. Not every drop-off site accepts damaged or recalled batteries. Do not mail the device or leave it at a retail collection point without explicit instructions.

Can you sell, donate, or give away a recalled NEWDERY power bank?

No. Health Canada states that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or given away in Canada. That applies even if the device still charges normally or another person is willing to take it. A refund does not make continued use or resale safe. If you encounter a listing for model ZHX-PB22, refer to the government recall and avoid purchasing the device.

What should you do if your product is a different model?

The November 5 Canadian notice specifically identifies ZHX-PB22. It does not establish that every NEWDERY charger or every power bank with yellow cables has been recalled. If the model is different, verify that model against official recall records rather than assuming this recall applies to it. If the label is missing or unreadable, consult the company before further use. Regardless of recall status, stop using a battery that is swollen, overheating or otherwise damaged, and follow official battery-safety guidance.

For future changes, consult the Health Canada’s NEWDERY power bank recall notice rather than relying only on an old product listing or social-media post. The report counts and refund instructions above reflect the official information available at the check time shown at the top of this article; a later official update could change them.

How can Canadian consumers report a battery incident?

Report any fire, burn, unexpected overheating or other health and safety incident involving a consumer product to Health Canada through its consumer product incident reporting channel. The Health Canada’s consumer product safety contact page directs members of the public to the Consumer Product Incident Report Form. If there is an active fire or immediate danger, seek emergency help first. Save purchase information and any relevant correspondence if it is safe to do so; do not handle a dangerous battery merely to obtain a photograph.

FAQ

What is the recalled NEWDERY power bank model number in Canada?

ZHX-PB22. The code is printed on the back. Health Canada also describes a clear front shell, black casing and two yellow cables.

Do I need to apply for a NEWDERY refund in Canada?

Health Canada states that affected Amazon.ca purchasers have been refunded. Check your order and payment history. If the refund is missing or you have questions, contact NEWDERY at 1-888-256-6673 or support@newdery.com.

Can I put the recalled power bank in a regular battery recycling bin?

No. Contact your municipality or an appropriate battery collection provider for instructions specifically covering recalled lithium-ion batteries; ordinary collection boxes may not accept them.

Primary sources: Health Canada’s NEWDERY power bank recall notice; Health Canada’s lithium-ion battery safety guidance; Call2Recycle Canada’s guidance for recalled batteries; U.S. Consumer Product Safety Commission recall. The Canadian notice is the controlling source for Canadian recall coverage and refund guidance.