Checked: November 10, 2026, 4:31:22 p.m. Sydney, Australian Eastern Daylight Time (AEDT, UTC+11:00; 05:31:22 UTC).
Qantas has signed a new, multi-year strategic partnership with Accenture to modernize its back-end technology, data platforms, and selected corporate processes. The immediate employment headline is that around 850 Qantas Group roles are expected to be affected over the coming years. Some services will move to Accenture teams based mostly in India and partly in Australia, while the first changes are expected by mid-2027. Qantas says it will consult affected employees and their unions before deciding individual outcomes. Qantas’s announcement describes a technology and operating-model overhaul, not a completed round of job changes.
In plain terms, Accenture is becoming a transformation and services partner to Qantas. The airline has not announced an acquisition, a new airline joint venture, or a change in who owns or runs Qantas. The deal combines systems modernization with a transfer and redesign of some corporate work. Here is what the connection means, what is known about the roles, and what customers should—and should not—expect.
Destaques
The connection is a newly signed strategic partnership. Accenture will help Qantas modernize technology and data foundations, and the companies will redesign parts of the airline group’s corporate functions. Qantas says Accenture will invest upfront to accelerate modernization of its data platforms, while some services currently provided within the group will move to Accenture. Delivery will be mostly through Accenture teams in India, with some work remaining in Australia.
That makes this more than a conventional software installation, but the public announcement does not set out a contract price, a list of named platforms, or a detailed project-by-project schedule. It also does not say that Accenture is taking over Qantas’s customer-facing airline operations. Qantas remains the airline and the decision-maker for its business; Accenture is the external partner supporting the change.
Qantas says its systems accumulated over decades and include more than 1,000 legacy applications that were not designed to work together. The stated aim is to simplify that environment and connect data across it, making it easier to improve internal processes and build new uses for artificial intelligence. Qantas says it already invests more than A$1 billion in technology each year and is also expanding its Product Innovation Centre in Adelaide, which is expected to grow to more than 400 roles.
The scale matters because an airline depends on information moving across many functions, from finance and procurement to planning and customer service. Better-connected systems could make it easier to share information and automate routine work. That is the rationale Qantas has given; the announcement does not specify that every one of the 1,000-plus applications will be replaced, or promise a particular savings figure or customer feature. The benefits will depend on how the modernization is delivered and adopted.
Qantas says parts of its corporate functions will be redesigned and some services will transfer to Accenture, with further automation and AI potentially changing how that work is done. Reuters reported that the first phase involves finance, procurement, human resources, and marketing, and that the affected roles amount to about 3% of Qantas’s 28,000-strong Australian workforce. The company expects changes to roll out over several years, with the first wave in place by mid-2027.
The number is an estimate of roles affected across the program, not a published list of named employees or a statement that every affected position has already been eliminated. Qantas says it will consult employees and unions before individual decisions and will look for redeployment and reskilling opportunities, including into new roles in Australia. The Reuters report also records a dispute over whether Qantas had previously assured the Australian Services Union that jobs would not be moved offshore: the union says it had received such assurances, while Qantas denies making them. That disagreement is part of the employment context, separate from the companies’ stated technology goals.
No specific change to flight schedules, fares, the Qantas app, or the frequent-flyer program has been announced as part of this partnership. Qantas says modernization may create wider benefits for customer experience and operations, but those are intended outcomes, not confirmed product launches. Any customer impact is likely to depend on later decisions about how the connected data and redesigned processes are used.
The next milestones are the employee consultation and the first wave of changes, which Qantas expects by mid-2027. The scope, timing, and individual job outcomes can develop during that process. For customers, the practical test will be whether the back-end work eventually leads to more reliable, joined-up service; for staff, the nearer-term questions are which activities move, what roles remain in Australia, and what redeployment or training is available.
No. Qantas announced a multi-year services and technology partnership. It did not announce a sale or ownership change.
No. Qantas expects around 850 roles to be affected over the coming years, with the first changes by mid-2027. Individual outcomes have not been determined.
No immediate customer-facing changes have been announced. Qantas describes better customer experience as a potential longer-term benefit of the modernization.
Qantas hired Accenture to modernize technology and some corporate services. Learn what the deal covers, why about 850 roles are affected, and what customers may notice.
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