Information checked: November 6, 2026, at 8:00 p.m. UTC.
If your power is out in British Columbia, check BC Hydro’s current outage list and map first. If your outage is not shown, call 1-800-224-9376, dial *49376 on a mobile phone, or sign in to report it online.
Outage information can change as crews investigate and make repairs. A restoration time is an estimate, so check your specific listing again before making plans that depend on electricity. This guide does not assert that a particular community is currently affected; the live map is the best place to check your address.
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Open the BC Hydro outage page on a phone or computer. Choose the current outages view and locate your area on the map, or use the regional list to find your municipality. BC Hydro also offers an app with outage information specific to your home.
Open the relevant listing and compare its location or described boundaries with your address. Depending on what is known, the entry may show when the outage began, the number of customers affected, a reported cause, crew status and an estimated restoration time. Check the listing’s update time as well: a recent entry may still be under investigation, and details can change.
The list also includes planned and restored outage views. Make sure you are looking at the current view when checking a power failure happening now. BC Hydro says times on its outage list are Pacific Time; read the date and time together, especially if you are checking from another time zone.
If your outage does not appear on the map or in the app, BC Hydro asks customers to report it. You can:
BC Hydro lists outage reporting as available around the clock. Have your service address and account information handy so you can identify the affected location. The utility says you cannot report an outage by text. See its contact page for reporting details.
If an outage is already listed for your area, continue to follow its details for updates. A listing covering nearby streets does not necessarily establish that every home in the area has the same problem, so compare the stated boundaries carefully.
A missing listing does not explain the cause by itself. First, check whether the loss of power appears limited to your home. If it is safe to do so, look to see whether neighbouring homes also have power. BC Hydro advises checking your circuit breaker panel or fuse box if a neighbour’s power is still on. If the problem appears wider and is not listed, report it.
Do not approach damaged electrical equipment to investigate. If you see a downed, low-hanging or damaged line, assume it is energized even if it makes no noise and produces no sparks. Stay at least 10 metres away, keep others back and call 911. Objects touching the line, including fences and vehicles, can also be energized. BC Hydro explains the precautions on its power-line safety page.
Check the individual outage entry for an estimated restoration time or crew status. An estimate is a planning aid, not a guarantee: crews may need to locate the fault, assess damage, make the area safe or obtain equipment before they can complete repairs. If no estimate appears, the available information may not yet support one; check back for updates.
During major storms or emergencies involving multiple outages, BC Hydro says it prioritizes immediate public safety risks, then critical and municipal services, followed by work that restores the largest numbers of customers. A smaller or older outage can therefore take longer than a newer, larger one. Crew assignments can also change if an urgent safety issue arises. Read more about how BC Hydro restores power.
Outages can have different causes, including damage from a fallen tree or a problem on a transmission line. The cause shown for your area may initially be listed as under investigation. Avoid assuming a storm, equipment failure or other particular cause until the utility confirms it.
Keep refrigerator and freezer doors closed as much as possible to retain cold air. Turn off appliances, particularly those that produce heat, to reduce the risk of injury or fire when electricity returns. Leave a light on so you can tell when power is restored. BC Hydro includes these steps in its home outage plan.
Keep a flashlight, batteries, water, medications and a charged backup phone battery available. If you rely on electrically powered medical equipment, follow your existing backup plan and contact your regional health authority about your needs. If the outage continues, monitor the utility’s updates and be prepared to use a safe alternative location with power if your plan requires it.
No. BC Hydro says outage reports cannot be submitted by text. Call 1-800-224-9376 or *49376 on a mobile phone, or sign in to report online.
No. It can change as crews investigate damage, complete repairs or respond to urgent safety issues. Recheck your outage listing for the latest estimate.
Call 911. Stay at least 10 metres away, keep other people back and do not touch the line or anything in contact with it.
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