We have not seen any account loss in Play Together, but if users use third-party software or violate Haegin's terms and policies for Play Together, this may happen.
Serious cases result in a permanent ban, and light cases result in a temporary lockout of the Play Together account. Therefore, players will find ways to get their accounts back or unlock Play Together accounts that have been locked for a long time.
There are many people who work hard to hatch Play Together eggs , enter Play Together codes , earn a lot of diamonds in Play Together , but only because of violating the privacy policy, getting involved in third-party software or using cheat software, they are permanently locked. Here is how to get your Play Together account back.
How to unlock Play Together account, get back Play Together account
Step 1: First, you can choose the link below to go to the Play Together help page and select Email Query, then send information that your account does not violate any terms to the game publisher to the email address included there.
If you use a Guest account to access Play Together and contact the developer, select Smartphone > Settings > Help and support.
Select Email Query .
Select Account Issues (Lost Account, Login Issues) .
Fill in the information such as email address, scroll down and write information about the account being locked or unable to log in in the Description section. Remember to clearly write the linked account name or lost account ID in this Description section. You can add an image attachment below and then click Submit.
How to link Facebook, Google accounts with Play Together
If you lose your account and you log in with one of the accounts such as Facebook or CHPlay/Apple ID, you can log in again with your Facebook or Google account if using an Android device.
As for iOS users, you can try logging in with your Facebook account, Apple ID or Game Center account. But before that, you need to link your account by going to Smartphone > Settings > Log in to Facebook or other types of accounts.
Continue to log in to your Facebook account.
A linked notification will appear, and your account is now officially linked to Play Together.
Linking your account will be useful in case your account is lost, you can get it back by filling in the linked account information if you don't remember the ID.
Above is how to contact Haegin to retrieve a locked Play Together account. Retrieving and unlocking a Play Together account in the game will take a lot of time. Therefore, please limit the use of third-party software or violate Haegin's policies to avoid having your account locked.
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