Apple has a very attentive customer service, providing users with contact forms from actively calling customers to help solve problems, chat, email to the support switchboard, Forum.
However, in Vietnam, especially Apple iPhone products, the quality of customer care is still low, the reason is because Apple does not have a "genuine" customer support center but usually through distributors. distribution is a store or mobile supermarket in the style of "whose guest they have to take care of".
If users in Vietnam want to contact Apple support, they must be able to speak, read and understand English quite well, because the support forms of Apple still do not have Vietnamese. But recently Apple has taken quite a surprise when the customer support section of their website and the customer support switchboard have added Vietnamese language.
So to contact Apple's service switchboard, how will users use, Download.com.vn will introduce you how to contact Apple's service switchboard in the article below.
The first way to contact Apple call center, Vietnamese users only need to call 1800 1800 (from 9am to 6pm, Monday to Friday) , just call and follow the instructions to connect. connect directly with current Apple customer care staff from iPhone, iPad, Macbook, iMac, Apple Watch ... Apple customer service staff may not be Vietnamese but the ability to listen, speak Viet is still good enough to support you.
In addition to actively contacting Apple's call center, users can also provide a phone number on the Apple website for them to call you immediately or make an appointment for customer support to call you on. a convenient time at your disposal.
Step 1: To do so, visit the Apple support link and select to display the language in Vietnamese.
Step 2: After the website interface changes to Vietnamese, select the supported device below.
Step 3: Next, Apple will let you choose the issue you're having with your iPhone. Please select the relevant issue you are having.
For example, if you are having a PIN problem, a series of questions related to the PIN will appear for you to select, if there is no error in this list, click on the Subject is not in the list and type the error. mine.
Step 4: Depending on the problem that your device encounters, Apple will give you a choice of one of the many forms of assistance, you can go to Apple repair center in Vietnam for support to help you. , or send the device to a repair place, or call an Apple support center , schedule a call for support at a convenient time.
Here I have two options that are to find a repair location, the other is to contact Apple's switchboard in Singapore. Select Bring to repair if your device has serious problems.
Next, the website will ask you to sign in with your Apple account, then click Go in the window below.
Apple will provide you with the address of your local Apple Service Provider, you can click on the locations to see the address details. Once you've chosen a location, go there and ask Apple repair for help.
If you feel your problem is not serious, you can ask for help from the switchboard, choose Talk to Apple Support.
If you're already signed in to your iCloud account, just enter the phone number at the bottom, click Continue and then you'll receive a call from Apple support in Singapore about your device. yourself.
The dialer will be +65 from Singapore , where Apple is located in Southeast Asia, the call is free. If you want to receive assistance from the operator, press 1 and follow the instructions, make an appointment to call at a later time, press 2. If you select 2, Apple will send to your iCloudMail a letter. Including support call appointment.
If you want to call support, click Contact Apple about this case and follow the instructions later.
Through the guide on getting help from Apple through Vietnamese above, we can see the support steps of Apple are simple, professional and convenient. The launch of the website and call center in Vietnamese shows that Apple is making very clear moves in its official presence in the Vietnamese market.
See also: How to check the life of iPhone and Apple devices .
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