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Summary of common errors on Shopee and how to fix them
Nowadays, shopping on e-commerce sites like Shopee is extremely popular. However, sometimes the shopping process on Shopee will be interrupted due to certain errors such as unsuccessful payment, unsuccessful login... So how to identify errors and how to fix this situation? Let's find out with Quantrimang.
Table of Contents
- Payment failed error U02
- Payment failed error U05 and D07
- Payment failed error F01
- Payment failed error F02
- Payment failed error F06
- Login failed error D01
- Some other errors you may encounter when shopping at Shopee
There are various errors that you may encounter while shopping at Shopee.
Payment failed error U02
How to identify error U02
During payment you receive the message: Payment failed U02L Sorry! This discount code is invalid. Please use another discount code.
This means you have encountered error U02.
How to fix error U02
There are many different reasons why you may encounter this error, so there are also many ways you can fix this situation. Specifically:
- Account violates Shopee policy: In case you use 2 Shopee accounts on the same device and have used a Shopee promotion code before, you may encounter error U02. At this time, the best way for you is to switch to using another promotion.
- Code has expired: Some promotional codes on Shopee will have a limited time and number of codes that can be used. So if you are "slow", it is easy to encounter this error. Therefore, the only way to fix it is to wait until the next sale time and be a little quicker to apply the discount code.
- Payment error via Shopee Pay e-wallet connection: This may happen when Shopee's system lags or has problems. You can try to pay again a few times by exiting the app completely and then making the payment again.
Payment failed error U05 and D07
How to identify errors U05 and D07
- Error UO5: Payment Failed (U05): Sorry, your account has used up all free shipping. Please try again later.
- Error D07: Payment Failed (D07): Sorry, your account has used up all free shipping credits. Please try again later.
How to fix errors U05 and D07
Collect more freeship codes
This error may appear in case you have used more than the number of freeship codes specified by Shopee. Therefore, you can fix it by waiting for the next freeship code time frame to collect the code and apply it again later.
In addition, if it is the end of the month, you can also wait until next month to buy if you are not in a hurry. Because at the beginning of each month, Shopee will automatically provide you with a series of new free shipping codes.
Check your account again
If you remember that you don't buy much but still run out of free shipping codes, you can contact Shopee to check if anyone is using your account.
You should also note that you should not use your Shopee account on too many devices, but only use it on your own device.
In case you use more than 1 Shopee account on 1 device, this can also cause you to encounter this situation because this violates Shopee's buyer policy, there will be no way to fix this error.
Payment failed error F01
How to identify error F01
During the payment process, you receive the message: Payment failed F01: You cannot pay because your account shows signs of abnormality. Please refer to and comply with Shopee Terms.
This means you have encountered error F01, which prevents you from successfully paying for your Shopee order. This error usually occurs if you violate Shopee's policies such as using multiple accounts to abuse discount codes, purchasing with 1 account but on many different devices...
How to fix error F01
In case you violate Shopee's policy, you need to contact Shopee and follow the instructions from the e-commerce site to fix this situation. If you are sure that you have not violated, you need to contact Shopee's support center via hotline 19001221 to know the exact cause and restore your account.
Payment failed error F02
How to identify error F02
Login Failed (F02): You cannot log in because your account is showing signs of abnormality. Please comply with Shopee's terms and conditions is the content you receive when you encounter error F02.
This is an error that shows you have violated Shopee's policies such as abusing gift orders, free shipping codes, illegally increasing shop ratings... Specifically:
- Buyer account uses 0 VND code, 0 VND gift order (common in new accounts)
- Account reported for placing fake orders.
- The virtual order account has the same IP as the seller's IP, browser cookie, IMEI (phone, laptop, etc.)
- Exchange messages with shops to go out and buy products, such as website links, Facebook.
- There are rude words towards the shop.
- Other violations of community standards according to Shopee's policies.
How to fix error F02
When you encounter error F02, it also means that you can no longer use this Shopee account. Shopee's marking of error F02 is based on the most accurate check of violations, so there is no way for you to get your account back. You can only create a new account to continue using Shopee and remember not to violate again.
However, there will be a few cases where Shopee suspects and scans the wrong account, you can try contacting Shopee's call center.
Payment failed error F06
How to identify error F06
Payment failed (F06). Unfortunately, Shopee's discount code is invalid. Please use another discount code that will appear when you encounter error F06. This situation may be due to incorrect entry, out of Shopee discount codes or not meeting the conditions for using the code.
How to fix error F06
You can try applying another discount code to replace the one you are using, which will help you avoid error F06.
Login failed error D01
How to identify error D01
While logging into your Shopee account, you receive error message D01: Login failed (D01): The system has detected that you have logged into multiple accounts using this device. Please log in with one of the previously created accounts to use Shopee services.
How to fix error D01
Receiving the D01 error message also means that your Shopee account will be locked for a period of time, usually 10 days. You can wait for the lock period to end and then log in again later.
Another way is to log in to the device with the first account you used on the device. Note that you should also avoid using multiple accounts on 1 device or sharing the device with others to avoid this error.
Some other errors you may encounter when shopping at Shopee
- How to quickly find Shopee product discount codes
- How to retrieve Shopee password
- How to order Shopee on phone
In addition to the common errors mentioned above, you may also encounter a few other errors. Below are the causes and how you can handle the errors.
| Errors encountered when purchasing on Shopee | How to fix |
| There are no shipping methods available for this product. |
You need to change to another delivery address or buy the same product at another shop. |
| Shipping services in your area/seller are limited/lockdown area… | Due to the impact of Covid-19, your area or the seller may be in a restricted delivery area. You can return to place an order after receiving notification from Shopee. |
| Payment method is not valid. |
Shopee supports 05 payment methods Note: For international products, Buyers only have 3 payment options: Cash on Delivery, Payment by Credit/Debit Card and Payment by Shopee Pay. You need to select another appropriate payment method. |
| Account has not verified phone number. |
Please verify your phone number before making a purchase. |
| System error/network error. | Reopen Shopee app or reconnect to the network for a better connection. |
| Pay for over 20 product categories per purchase. | Buyers can buy more than 20 products but can only buy a maximum of 20 product categories. |
| Product is out of stock. | You can choose similar products from other shops or contact the shop via chat to know when new products will arrive. |
| The product has not been set up for shipping. | You can contact the shop to get the appropriate shipping unit. |
| The product has a mass exceeding the weight allowed by the shipping unit. |
Contact the shop to find a suitable shipping unit. |
| Product exceeds maximum quantity allowed for purchase. |
Reduce the quantity of products you want to buy to the allowed amount. |
| Your credit/debit card/ATM/Shopee account/ShopeePay wallet balance is not enough to pay for the order value. |
Choose another payment method or top up your account to continue shopping. |
| Your account is locked/limited. |
You should create a new account to continue using Shopee. |
| Error (A02): Your account has been restricted from buying and selling due to violating Shopee's policies. |
You can contact Shopee to get detailed information about the reason for the limitation as well as specific methods to fix it. |
Hopefully, through this article Summary of common errors on Shopee and how to fix them by Quantrimang, you can fix the errors you are encountering and have a better shopping experience on the Shopee e-commerce site.
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