Ways to fix Face ID errors on iPhone

Face ID errors on iPhone can be caused by many different reasons, affecting the ability to unlock iPhone without pressing the power button as well as phone security or security of applications using Face ID such as Messenger message security . Face ID may encounter some errors such as not being able to use, not recognizing faces,... The following article will guide you to fix Face ID errors.

How to fix Face ID error on iPhone

• 1. Causes of Face ID errors
• 2. Fix Face ID not available error
• 3. How to fix Face ID not working
  • Restart iPhone
  • Reset Face ID
  • Restore iPhone
• 4. Cannot use Face ID when wearing sunglasses
• 5. Face ID not available for iTunes & App Store
• 6. Add a second Face ID face
• 7. Take your iPhone with Face ID error to a reputable repair center

1. Causes of Face ID errors

Currently, Face ID is the latest and best security feature on the iPhone X/XS/XS Max/Xr and iPad Pro lines. Face ID errors can be caused by software version errors, camera errors, scratches, water damage, or when you replace a faulty iPhone screen. Depending on the type of error, you will use some of the fixes below.

2. Fix Face ID not available error

Face ID not available error will not be able to unlock the screen by facial recognition, now you will have to use Touch ID method to unlock the device.

The unavailability error can be due to software or hardware. If it is due to a software error, we can reset it on the device. You access General Settings , select Reset , then press Reset All Settings .

3. How to fix Face ID not working

When Face ID is not working, use a soft cloth to clean the front camera cluster. Then turn off the device and restart it. Next, reset Face ID on the device.

Restart iPhone

Turn off your iPhone and wait about a minute before turning it back on to see if Face ID works.

To turn off your iPhone, go to Settings > General , scroll down and tap Shut Down .

To turn your iPhone back on, press the Power button on the side.

Restart iPhone

Reset Face ID

If restarting doesn't work, try resetting your Face ID. To reset Face ID, do the following:

Go to Settings > Face ID & Passcode .

Tap Reset Face ID , then tap Set Up Face ID to reset.

Reset Face ID

Restore iPhone

If the above methods don't work, you may need to restore your iPhone. However, be cautious and make sure you back up your iPhone before doing so.

Step 1. Back up iPhone

For Mac users, you can back up via iCloud (make sure you have enough storage) or via your Mac using Finder.

You can back up your iPhone using Finder as follows:

1. Connect your iPhone to your Mac via cable.
2. Open Finder and look for your iPhone in Locations .
3. In the General section , click Backup Now .

Step 2. Restore iPhone

There are two parts to the restore process: First, you'll reset your iPhone , and once that's done, you'll need to restore your existing apps and data from your existing backup.

Once the reset is complete, you'll see the "Hello" screen . Follow the on-screen instructions until you reach the "Transfer Your Apps and Data" screen , then tap "Restore from iCloud Backup ." You'll need to sign in to iCloud with your Apple ID and select the most recent backup version you have.

4. Cannot use Face ID when wearing sunglasses

Face ID has a feature setting that requires attention for Face ID, unlocking only when the user looks directly at the phone. By default, this feature is always on, so many people have problems using Face ID while wearing sunglasses. If so, we can turn this feature off to use Face ID while wearing sunglasses.

Go to Settings > Face ID & Passcode , enter your passcode, and turn off Require Attention for Face ID .

5. Face ID not available for iTunes & App Store

If you want to set up password mode when installing applications from the App Store but Face ID does not appear, we need to check again to see if this feature is enabled.

Go to Settings > Face ID & Passcode and enter your passcode. You will now see the Face ID settings for the following content, or enable all of these items.

6. Add a second Face ID face

Adding a second Face ID face also helps us fix the error of Face ID not being able to recognize your face, such as when you lie down or change your appearance.

We access Face ID & Passcode and enter your phone password and then select Set up an alternative appearance . Then we also proceed to set up the second face as usual.

7. Take your iPhone with Face ID error to a reputable repair center

If you have tried all of the above methods but cannot fix the Face ID error, you need to bring it to a reputable repair center for staff to check.