How to request a refund on Facebook

How to get back Facebook advertising money or refund Facebook ads ? Join WebTech360 to learn how to submit a refund request when making purchases via Facebook, Messenger and Marketplace !

Facebook today is not simply a social network but also a potential trading market. Like every other marketplace, there are certainly times when you want a refund for your purchased goods.

Unfortunately, the payment refund process on Facebook is a bit confusing. How you get your money back depends on the method of purchase. This article will show you how to submit a refund request on Facebook Messenger, Facebook Marketplace and more .

How to request a refund on Facebook

• Refund payments via Facebook Messenger
• Refund purchases on Facebook Page
• Refunds on purchases and games on Facebook
• Refund policy on Facebook Marketplace
• Buy in groups

Refund payments via Facebook Messenger

If you use Facebook Pay to send money in Messenger, Facebook cannot refund. According to Facebook's user guide, this social network does not provide a method to receive refunds via Messenger. In reality, you only have two options:

• Ask the seller to return the money.
• Thanks to the seller refusing to pay.

This rigid policy makes Facebook Pay not a good way to pay for purchases from people you don't know. Only choose this service to send money to friends and family.

Refund purchases on Facebook Page

Facebook does not process refunds for orders made on Pages. Instead, the responsibility lies with the seller. This means you need to contact the seller and hope they accept the refund request.

If you used Facebook's internal payment processing system to make a purchase through a Facebook Page, here's how to contact the seller and receive a refund:

1. Click the arrow in the upper right corner of the Facebook page and select Settings .
2. Select Payments in the left-hand panel.
3. Click on the item you want a refund for.
4. Select Contact Seller .
5. Fill out the form that appears.
6. Click Send .

Refunds on purchases and games on Facebook

If you have paid for the game and some in-game items, first, you need to know that it takes about 4 hours for it to be transferred to your account.

If you want a refund, follow these steps:

1. Go to Settings > Payments .
2. Click on the payment you want to make sure it has been processed.
3. Open invoice.
4. Click Dispute and fill in the information.

You can always refund game fees purchased by someone under 18 years of age or if you see any strange charges on your account.

Refund policy on Facebook Marketplace

In general, Facebook is not responsible for items sold on Marketplace. The web is filled with stories from people who received defective items, only for the seller to delete the listing and all traces of the transaction. Therefore, it's best not to buy anything here.

Buy in groups

Facebook does not accept refunds in this case. The decision depends directly on the transaction between the buyer and the seller. Therefore, consider carefully every time you buy online.

Tips for safe shopping when using Facebook Marketplace

When you open Facebook Marketplace, it automatically shows you items available within 60km of your location. When buying and selling on this platform, you should do so in areas you are already familiar with.

Even though you can search for items from only about 100 miles away, ordering by mail with strangers is still quite risky. Buyers always have the opportunity to cancel payment once the item is shipped.

If you are a buyer, sometimes you may encounter a purchase that is not as advertised on Marketplace. Therefore, it is best to go to the store to see the product directly to ensure you buy the right item.

If you are a seller, do business honestly, sell at the right price and quality to build brand and reliability. Over time, you will gain a significant number of loyal customers.

Check the seller or buyer's Facebook information

This is an important step. Some bad guys may fake the account of a big brand to trick you into buying low-quality products, or worse, receiving money without shipping the goods.

Not only that, a person can create a virtual account to buy goods but then cancel the transaction or delete the account, causing the seller to suffer losses to collect the goods. Therefore, carefully checking seller and buyer information is important when conducting transactions on Facebook Marketplace.

To check your Facebook Marketplace seller account:

1. Click on the product post you want to buy.
2. In Seller Information , click the seller name.
3. Select View Profile to view information about their account.

If you see that the buyer or seller account has many friends, there is a high possibility that this is not a virtual account. In addition, if you have a friend in common, you can get more information about the Facebook Marketplace account you are planning to buy/sell from.

Hope this article is useful to you when you need to refund a purchase on Facebook .