8 common problems on Spotify and how to fix it

With over 70 million free users and 30 million high-quality subscribers, Spotify is the king of online music streaming. In contrast, their closest competitor, Apple Music, has about 13 million subscriptions.

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However, being a market leader does not mean Spotify is immune to any problem. Given its huge user base, the number of supported devices and the size of the music catalog, it's no surprise that issues can occur often. In this article, Download.com.vn will share with you a list of 8 most common problems of Spotify, as well as information on how to fix them.

1. Spotify cannot start (Error code 17)

Windows specific problem has been plagued Spotify users for years and it still appears a lot.

The problem occurs when you try to launch Spotify, everything seems to be running smoothly, like an app is about to open, when a popup appears on the screen and the program message cannot start.

The solution to this problem is:

• Download the Spotify installer and save it on your computer.
• Right-click on the installer and select Properties.
• Open the Compatibility tab , check Run this program in compatibility mode for and select Windows XP (Service Pack 3).
• Click on Apply and run the installer.

If after that, it still doesn't work, then switch to Safe Mode and repeat the steps above.

2. Unable to add music files to the playlist

An extremely cool feature that Spotify offers is the ability to add music saved from a computer to the application. It allows you to mix Spotify songs with songs in your own playlist.

Spotify recently changed the way apps for Windows and Mac computers handle music files stored on computers. Previously, you could drag and drop desired files into a playlist, but now this is quite complicated. A change in the process caused many users to misunderstand the service with the error.

To add files, go to Edit (Windows) or Spotify (Mac) > Preferences> Local Files . You can ask Spotify to search for your iTunes files or Music Library , or navigate to the location where you store the music.

3. Can't download songs for offline playlist

Spotify allows you to download songs for offline playlists. This feature is great if you want to listen to music during a gym, in the car or when you don't have a Wi-Fi connection, because it means you won't lose any mobile data.

However, there is a little known restriction. Each device can only sync at least 3333 songs for offline listening. If you have reached this number, you will not be able to download any more songs until you do not synchronize some of your existing music.

Turning on Offline will slowly erase the entire content, for a faster solution, you should clear the cache.

4. Unable to add music to Your Music

Along with the same issue as above, many people don't realize that Your Music folder has a limit of 10,000 songs. Some users have been furious with this limitation for a long time, but it's clear that Spotify has no intention of changing that.

However, you just need to create a new playlist named Library and add songs instead of Your Music . Each playlist has a limit of 10000 songs but there is no limit on creating new playlists, so you can freely create Library 2, Library 3 ... Add all created playlists to a separate playlist folder ( File> New Playlist Folder ) and access that folder to see all the saved songs.

5. Account hijacked

Although this is not a technical problem, it happens very often. Reddit users often complain about their accounts being hacked.

However, Spotify has denied that its data has been breached, suggesting that account credentials were stolen from third-party web applications.

There are some signs to know if your account has been hacked as if you are listening to some songs in a playlist that you cannot recognize, you find many Swedish hip-hop songs or Japanese pop music on the weekly discover list even though you've never heard of this genre or you quit the app while playing music ...

If you're lucky, your email address and password will not be changed. Log into your account on the Spotify website, then go to Account> Overview> Sign Out Everywhere . If successful change the password immediately. If the Spotify account is linked to Facebook , then change the Facebook password too. If you ever lose access to your account, you should contact Spotify immediately.

6. Problems on Android

If you have a problem on an Android device that cannot be reproduced elsewhere, it can most likely be overcome by following a few simple steps.

First, try logging out and logging back in, which usually solves minor issues. If you have a black screen issue when launching applications, playback issues, offline syncing, or a song that doesn't exist then follow the instructions to clear the Cache and re-install.

Cache is where Spotify stores data so it can work faster and more efficiently in the future. Sometimes, the data in the cache will be corrupted and you will encounter usage problems.

Fortunately, Android fixes this problem simply by clearing the cache to allow the application to rebuild non-corrupt data. You just need to go to Settings> Apps> Spotify> Storage and tap Clear Cache . You should also choose Clear Data.

Now use the file manager for Android to make sure the following 4 file types no longer exist.

• emulated / 0 / Android / data / com.spotify.music
• /ext_sd/Android/data/com.spotify.music
• /sdcard1/Android/data/com.spotify.music
• /data/media/0/Android/data/com.spotify.music

If they still exist, manually delete it yourself. Finally, uninstall the application and reinstall through CH Play.

7. Problems on iOS

Apple devices do not give users a button to clear the cache. Instead, it lets other separate applications do this.

Unfortunately, Spotify does not include this feature, although thousands of users request this on the forum. If you are experiencing issues with the Spotify app then you will need to delete and reinstall it. This clears the cache and hopefully fixes the problem for you.

8. Unfortunately deleted the playlist

Really, unfortunately removing a playlist is an extremely common problem and is user-driven. Playlists are like works of art, so you can spend your days, weeks or months creating perfect playlists for an event or activity.

If you accidentally delete your favorite list, don't panic, you can easily recover it by logging into your account on the Spotify website, then going to Recover Playlists> Restore.

Above is an article that points out 8 common problems you have with Spotify and how to fix them. Hope you get the smooth and wonderful experience with this music player.