Last checked: November 12, 2026, 4:49 a.m. AEDT (Sydney, UTC+11:00); November 11, 2026, 5:49 p.m. UTC.
David Jones receivers have identified 19 stores for closure, with the affected branches expected to stop trading by the end of 2026. No final closure dates have been announced, and the selected stores are continuing to trade for now. For shoppers, the immediate practical point is that an affected store may still be open today, but customers should plan returns and gift-card spending around the changing store network. Receivers and recent reporting say existing gift cards and store credits remain usable at open stores, while paid orders are being fulfilled through the retailer’s warehouse network.
The closures span Australia and New Zealand. David Jones has also changed its change-of-mind return window for recent purchases: items bought from November 7 are generally subject to a 14-day period, while purchases made before that date retain a 30-day window plus five extra days for online orders, according to reporting on the updated policy. Check the current terms and your receipt before making a trip, because exclusions apply and individual store arrangements may change as closures progress.
The 19 locations identified by receivers are Carousel, Garden City and Hay Street Mall in Western Australia; Glen Waverley, Highpoint and Malvern Central in Victoria; Green Hills, Hornsby, Macarthur Square, Macquarie Centre, Parramatta, Warringah Mall and Wollongong Central in New South Wales; Marion and West Lakes in South Australia; Robina Town Centre and Sunshine Plaza in Queensland; Woden in the ACT; and Newmarket in New Zealand.
FTI Consulting says the stores will keep trading in the immediate term, with closures anticipated by year-end and no final date yet set. Before travelling, check David Jones’ store locator or contact the branch to confirm its hours and services. The closure announcement concerns locations, not an announced end to all David Jones online trading.
Current reporting says existing David Jones gift cards and store credits remain redeemable at open department-store locations, subject to the retailer’s trading terms. David Jones has stopped selling new gift cards. Because the available redemption options could narrow as branches close, cardholders may want to use a balance sooner rather than assume every location will remain available through the end of the year. Keep the card and receipt, check the balance, and confirm acceptance with the store before travelling.
Do not confuse a store closure with a confirmed cancellation of all existing cards: as of this check, reports say existing cards remain accepted at open stores. However, that is a current status, not a guarantee about future terms. Check for updates from David Jones or the receivers before making a purchase specifically to use a card.
For a change-of-mind return, the reported transition date is November 7: purchases made before then have a 30-day period, with five additional days for online orders; purchases made from November 7 have a 14-day window. The retailer’s policy excludes some categories, including gift cards, food, furniture and bedding, according to reporting on its policy update. A change-of-mind policy is separate from rights that may apply when goods are faulty or do not match their description.
For online purchases, David Jones’ returns FAQ says customers can bring eligible goods to a store with proof of purchase or return them by post using the order’s return slip. It says exchanges cannot currently be handled by post and that fragrance or other flammable items cannot be posted back. Since the published FAQ may not reflect every recent change, check the current returns page or contact customer care before sending a parcel. Keep the order confirmation, proof of purchase and any return tracking details.
Recent reporting says existing paid orders are being fulfilled through David Jones’ warehousing network. That suggests a store closure alone does not automatically cancel an order, but it does not guarantee that every item will be available or delivered on its original schedule. Check the order-status messages in your account and email. If an order is delayed, cancelled or incomplete, contact the retailer through its online order enquiries page and save the response.
If your order is for collection at a store named for closure, verify the collection location and deadline before setting out. The published information does not specify how every outstanding Click & Collect order will be handled if its branch stops trading before collection, so ask customer care to confirm your order’s arrangements directly.
The next material update for customers is likely to be the release of individual closing dates and any revised trading arrangements. Until those dates are published, the practical approach is to treat named branches as trading for now, verify before travelling, and avoid assuming a closing store will remain open until December 31.
Sources checked: Ragtrader’s report on the receiver announcement; David Jones’ returns FAQ and online order enquiries; and Nine’s reporting on the updated returns policy.
No. The 19 named stores are continuing to trade for now; receivers expect them to close by the end of 2026 but have not set final dates.
Current reporting says existing cards and store credits remain usable at open stores. Check with a branch before travelling.
The retailer’s FAQ describes in-store returns with proof of purchase, but check that the branch is open and confirm the current policy before visiting.
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