What is Ship COD? Advantages and disadvantages like? COD purchase - shipment process

If you are a follower of buying and selling online on e-commerce floors, you will probably hear the phrase "ship COD". So what is COD ship? What advantages and disadvantages does this form have? What is the process of purchasing and shipping CODs? What is experience when shipping COD goods? Everything will be answered by me in the following article!

1. What is Ship COD?

COD stands for Cash On Delivery - it means paying on delivery , simply saying COD is a form of cash delivery or cash delivery.

Accordingly, when the buyer decides to buy any item that the seller offers, the seller will hire a unit to deliver the goods to the buyer, who will be responsible for collecting the buyer's money upon delivery. row. Buyers with COD ship form only pay when they receive the goods, then the money will be transferred to the seller through the above shipping unit.

2. Advantages and disadvantages of COD ship form?

2.1 Advantages

- For buyers

Usually, the general mentality of online shoppers is the fear of being scammed. There are many cases where buyers transfer or pay for goods in advance, but buyers do not send goods or send poor quality goods. Therefore, COD ship method gives buyers more peace of mind when they only pay if they receive the right product.

In addition, the disclosure of personal information or bank account billing information is also one of the reasons that you should choose COD ship.

- For sellers

The seller, when providing the COD shipping method, will create trust from customers, especially for new customers. In addition, reducing the hassle of refund procedures when paying cards in case customers are not satisfied with the product is also a factor that encourages them to come to your business.

The more you reduce the risk of selling online, the higher the rate of successful closing orders will be for sellers .

2.2 Disadvantages

- For buyers

Although it is safer, when choosing the COD shipping method, in addition to the shipping fee, the buyer will often have to pay the fee for the carrier, so the cost will be higher than online payment.

- For sellers

Usually, the carrier will not pay the seller immediately but will keep it for a certain period of time. In addition, in cases where the customer has checked the goods but wants to return, the seller must bear 2-way shipping charges for that order.

3. COD purchase - shipment process

3.1 For Buyers

When you order online through any e-commerce site by way of COD ship, you will usually go through the following steps:

Step 1 : Select the product you want to buy.

Step 2 : Choose a form of payment (here is COD ship form).

Step 3 : Place an order.

Step 4 : Wait for the buyer to confirm the order.

Step 5 : Receive the goods, pay the order for the carrier.

Step 6 : Confirm receipt of goods.

3.2 For the seller

Step 1: Place an order

This is the first step in the process of transferring COD goods between the buyer and the seller without making any payment by any form of payment. The seller will close the order and synthesize the buyer's order for packaging.

Step 2: Register to ship COD

The seller will take steps to contact a reputable carrier to send the goods to the buyer and complete the COD shipping service registration form.

Step 3: Delivery collection

The carrier of the order will deliver the goods directly to the hand and then receive payment from the buyer. If the customer refuses to receive the goods, the carrier will refund the order to the seller.

Step 4: Refund to the seller

After the carrier successfully delivers the goods to the buyer and receives the full payment, the COD carrier will transfer the money according to the specified time to the account with the seller as registered.

4. Experience COD ship goods

- Prepare well products and services before shipping COD

When shipping COD, the seller should prepare the best products and services for customers such as customer care, replying to messages, buying advice, promotions.

In addition, the seller must always track the shipping of the order, the status of the order and respond to the response from the carrier.

- Check the exact delivery address

Checking and confirming the delivery address will help the carrier deliver the goods accurately and quickly to customers.

- Check accurate information of the consignee

In many cases the orderer and the receiver are two completely different people. Therefore, the seller should clearly distinguish between the receiver and the orderer so that the carrier can deliver the correct delivery to the buyer.

- Choose a reputable and professional delivery unit

To avoid unexpected risks, the seller should choose a professional and reputable transport unit.

- COD order management has not been successful yet

For orders that have not been successfully delivered, the seller must find out specific reasons and clear reasons to give the most appropriate solution.

- Pay attention to customer service attitude, brand reputation

The core factor deciding customers to buy and retain customers is attitude, so keep an open, enthusiastic, conscientious attitude, serving customers in the most thoughtful way.

 

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Above is some information, the concept of COD ship as well as COD ship process and experience. Thank you for watching and see you in the following articles!