Information checked: November 15, 2026, 8:09 p.m. Sydney AEDT (UTC+11:00; 09:09 UTC). The official Australian Product Safety website lists an Ozdingo recall dated November 13, 2026, for a 1.7-liter glass electric kettle sold under the Kitchee name. If you have an affected kettle, stop using it immediately and unplug it. The glass jug may break on impact without visible warning, creating risks of scalding from hot water and cuts from shattered glass. The recall remedy is a full refund, with consumers directed to provide product photographs and their order details to Ozdingo or the marketplace where they purchased it.
This is an Australian product-safety recall, not a general warning about every glass kettle. The key consumer action is to identify the affected appliance, isolate it from use, and begin the refund process without testing whether the glass is strong or waiting for a crack to appear. The regulator’s recall listing is dated November 13; no later amendment to the listed remedy was independently confirmed during this check.
First, switch the appliance off and disconnect it from the wall outlet. If the kettle is hot or contains recently boiled water, keep others away and allow it to cool before handling it. Do not deliberately knock, shake, heat, or fill the kettle to check whether it will fail. Put it somewhere secure and out of children's reach while arranging the claim. You should not continue using it merely because the glass appears intact: the stated defect can occur without visible warning.
Next, locate the identifying label and purchase record. Check the underside of the kettle or base only when the appliance is disconnected and safe to move. Compare the details to the Australian government’s kettle recall notice. The relevant 1.7-liter cordless glass product has been identified with model numbers FY788 and FY999. If the model label is missing, contact the seller or Ozdingo and supply photographs rather than guessing whether your unit is excluded.
For further assistance, Ozdingo lists helpdesk@ozdingo.com.au and the supplier website ozdingo.com.au. The notice directs buyers to provide a clear photo showing the product and model, together with their order information as proof of purchase. It does not establish a universal refund processing time; ask the company or marketplace for its current processing estimate and confirmation of the repayment method.
The reported sales window runs from May 17, 2022, through October 27, 2026. Australian channels named in recall reporting include Amazon, Big W, Bunnings, Catch, eBay, Kogan, and Woolworths Everyday Market. Because purchases can be fulfilled by third-party sellers, begin with your own order history rather than assuming that every kettle sold by one of these businesses was affected. The presence of a retailer's name does not mean every kettle it sells is part of this recall.
Buyers who no longer have the original packaging can still check the physical appliance and their transaction history. If you received the kettle as a gift or bought it secondhand, ask the original purchaser for order information when possible and contact Ozdingo for advice about the available pathway. Do not promise yourself a completed refund without the supplier first confirming the details of your claim.
The stated concern is that the glass jug can break following impact without an obvious advance sign of damage. If it fails when full of boiling or recently boiled water, the contents could cause serious burns or scalding; broken glass can also cause cuts and lacerations. This is a potential hazard, not a claim that every unit will break or that an injury has occurred in every household. The official material reviewed does not establish a specific injury count or a definitive manufacturing root cause, so neither should be inferred.
There is an important distinction between the recall's practical instruction and general household maintenance: cleaning, descaling, or checking for hairline cracks is not a substitute for discontinuing use of an affected recalled product. Likewise, replacing only the base or handle has not been presented as the recall remedy. The advertised solution for this specific recall is a full refund.
Start by providing any transaction evidence you do have, such as an account order number, card statement, confirmation email, or retailer record. If you lack a conventional receipt, explain that to the seller and ask which alternative proof it accepts. The specific recall requests order details as proof; it should not be paraphrased as promising automatic payment to everyone without purchase evidence.
Under ACCC guidance on responding to recalls, Australians should stop using recalled products and contact the supplier promptly for the stated remedy. If a supplier will not assist, keep a record of your communications and use the ACCC’s product-safety reporting guidance to report the concern. For a disputed consumer-law remedy, seek advice from your state or territory consumer affairs agency as appropriate. A recall does not require you to put yourself at risk by transporting hot water or sharp broken glass.
Consumers should monitor the official listing and messages from the original seller for changes in procedures or additional guidance. Individual marketplace processing steps may differ, but the central safety instruction—stop using and unplug the affected kettle—does not depend on a retailer's response time. There was no verified later deadline or alternate remedy at the time of this check, so claims about a short expiry date, automatic replacement, or guaranteed same-day refunds would be premature.
Sources checked: Product Safety Australia, including the the Australian government’s kettle recall notice; ACCC guidance on responding to recalls; and the supplier contact information associated with the recall. The government homepage confirmed the Ozdingo kettle recall dated November 13, 2026. The dedicated notice could not be fully opened in the search interface during this check; model, retailer, date-range, and claim details were cross-checked against reproductions of the published notice rather than represented as an independently opened government detail page.
No. If it is an affected recalled model, stop using it and unplug it immediately. The warning concerns breakage that may occur without visible advance damage.
Provide a clear photo of the affected kettle showing the product and model number, along with your order details, to Ozdingo or the marketplace where you purchased it.
Contact Ozdingo at helpdesk@ozdingo.com.au or the original selling marketplace. Check the official Product Safety Australia notice for any subsequent changes.
Australia's Kitchee 1.7L glass kettle recall: find the affected models, stop using the kettle, and learn how to request a full refund from Ozdingo or your seller.
Australia’s Kitchee 1.7L glass kettle recall covers models FY788 and FY999 after a risk of sudden jug breakage. See what the defect means and how it was identified.
Australia’s Kitchee 1.7L glass kettle recall covers models FY788 and FY999. See the reported hazard, immediate safety steps and where to check for updates.
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