If you accidentally forgot your Zalo password, don’t worry; you don’t have to waste time creating another Zalo account, but you can quickly retrieve the password on both your phone, PC, and the Web.
The implementation is quite simple; with just a few steps, you can retrieve your Zalo password with a success rate of 100%. Follow the instructions below:
Zalo for Android / Zalo for iOS
| Steps | Instructions |
|---|---|
| Step 1: | Sign in Zalo as usual. In the login window, enter your phone number and click Get Password. Next, enter your phone number again and click Continue. |
| Step 2: | A message will appear to confirm your phone number for the verification code. Click Confirm, answer the call to receive the verification code, and enter it. |
| Step 3: | Once you successfully enter the code, click Create Password. Enter your new password, ensuring it contains both letters and numbers, and does not include your birth year or Zalo account name. Then click Update. |
On Zalo PC, at the login screen, click Forgot Password. Enter your phone number to receive the verification code and click Continue.
Click Confirm, wait for a call from the operator, receive the verification code, enter it, and click Confirm. Then create a new password similar to the mobile process.
At the Zalo login interface, click Forgot Password.
Enter your phone number to receive the verification code and tap Continue.
Click Confirm, then wait for the call from the operator to hear the verification code. Enter the code in the box and click Confirm to create a new password as in the above methods.
With these steps, you can continue using your Zalo account. Remember to use the newly changed password to log into Zalo on other devices for convenience!
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