Netflix has black screen or Netflix black screen error, how to fix it? Don't worry, you'll find the solution in our guide on how to fix common Netflix errors below.
Netflix is the most popular online movie viewing platform today because of its rich number of movies, multi-subtitles and sharp image quality. However, Netflix doesn't always run smoothly. Sometimes it also generates errors. Below are ways to fix common Netflix errors .
Effective ways to fix Netflix errors
Most of us have experienced this at some point. To fix the problem, you can try a few of the following steps, but how effective they are depends on the device you are using.
Smartphone users should start by stopping the Netflix app from running. If it still doesn't work, try turning the phone off, then on again. If this doesn't work, you'll need to delete the app and reinstall it from the appropriate app store. Do the same when you use a set-top streaming box.
If you're using Netflix on a smart TV, you can't delete the app. Instead, try exiting the app, clearing your TV's cache, and then logging back in. If you use Netflix on Windows or macOS, try disabling your antivirus software. The cause may be due to security software suites interfering with this service.
Error code 12001 occurs due to the presence of old data on smartphones & tablets. You need to "refresh" the data for Netflix to work again.
To refresh data, do the following: Open Settings on Android and navigate to Settings > Apps and notifications > See all apps , then scroll down and tap Netflix. In the submenu, go to Storage and cache > tap Clear storage > Clear cache .
In 2016, Netflix finally offered users a way to download content for offline viewing. That means you can download a TV show or movie before heading out on a long plane trip or into an area with poor Internet signal. Unfortunately, this feature often fails. Here are some troubleshooting steps:
If all of the above fails, try reinstalling Netflix.
This is an error that only occurs for iOS users, signaling a problem with the network connection or Netflix not being able to reach the server.
You can try a few ways to fix the problem such as: reinstalling the application, restarting the device and home network. If that doesn't work, you'll need to reset the Netflix app in the iOS settings menu. Go to Settings > Netflix , switch the button next to Reset to the On position .
Make sure to close all running Netflix sessions by pressing the Home button twice and swiping up on the app screen, then reopen Netflix. You need to retype your account login information.
If you're using Netflix on Windows or macOS, you may experience a black screen error when playing videos.
There are 3 main causes of this problem:
If you still see a black screen, try using a different browser or disable any plugins you are using.
Netflix offers tiered service pricing. The highest package allows 4 people to use the service at the same time. If you see the message “ Your Netflix account is in use on another device. Please stop playing on other devices to continue ", this is your problem. You can turn off all current sessions by going to Account > Settings > Sign out of all devices .
If you want a more lightweight solution, go to Account > Settings > Recent device streaming activity to see a list of current sessions. This list helps you know which users are online. You can convince one of them to get rid of the account.
Note: You can check the number of screens allowed to open at the same time in the service plan you are using via Account > Plan Details .
The obvious solution is to reset your password and use a manager like LastPass to prevent you from mis-entering or forgetting it in the future.
However, before pressing the Reset button , you should check your email inbox to see if there are any unusual messages because your account may have been "hacked" by bad guys. If Netflix sees suspicious behavior, the app will block your account and send you an email advising you to create a new password. Remember, if you are unlucky enough to be a victim, you need to change your password on any other apps or services that have the same login information.
When faced with a red circle rotating at a certain percentage on your Netflix screen, try these tips:
The Netflix app built into some smart TVs is often less stable than desktop, mobile or set-top-box applications. Most of the causes are due to hardware shortages, not Netflix's fault. This especially often happens on Samsung smart TVs.
If Netflix doesn't work on your Samsung smart TV, you can try:
1. Check if the Xbox network is down. Many Xbox One apps and features will not work if Xbox online services are disconnected.
To check that, go to https://support.xbox.com/en-AU/xbox-live-status. If you see a green check mark next to Xbox One Apps, it means the Xbox network is working normally. If not, this is the cause of the Netflix error. You need to wait for the supplier to fix the problem. This process can take a few minutes to a few hours.
2. Exit the Xbox One Netflix app and try again. To do this, press the X button in the center of the Xbox remote to open the guide and select the Netflix app from the list of frequently used apps. Next, press the menu button on the controller, then click Quit from the menu that appears. Netflix will close completely and you can now reopen it as usual.
You will see Netflix error 11800 when there is an issue with playback of selected content on mobile devices. Normally, when you encounter this error code, you will see the following message:
A problem occurred while playing this item. Try again later, or select a different item. Go to www.netflix.com/support for more information.Or:
Cannot play title. Please try again later.This indicates that the information on the device is old or damaged and needs to be refreshed. You often encounter this error on Apple devices such as iPhone, iPad or Apple TV.
The easiest way to fix Netflix error 11800 is to restart the device. This action will delete any old information on Netflix and allow you to redownload the content. If it still doesn't work, you should update the Netflix app via the App Store.
Above are the most common ways to fix Netflix errors . Hope the article is useful to you.
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